The fine print helps keep us all on the same page.
Website, Email or Ad Pricing Errors
All prices on our web site, print ads, emails or any other avenue for Country Village Shoppe publication are subject to change without notice. While we make every effort to provide you the most accurate up-to-date information, occasionally items may be priced in error. In the event a product is listed at an incorrect price due to a typographical, photographic, or technical error, or error in pricing information provided to us by our suppliers, Country Village Shoppe shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, we will notify you of the price error. You will, of course, have an opportunity to purchase the item at the correct price if you so wish, or cancel that portion of your order.
Promotions and Coupon Codes
We are pleased to offer periodic sales and coupon codes on this website and in our retail store. Please note that promotions and coupons cannot be combined unless expressly specified by Country Village Shoppe. Online coupons and promotions may differ from those offered in our retail store. Unless noted, coupon code discounts will apply only to regular priced merchandise. We reserve the right to correct errors in published promotions or coupons.
Shipping Policies
All in-stock merchandise is shipped within two business days; most are filled the next business day. Occasionally items may be temporarily out of stock. If there will be a delay in filling your order, we'll promptly send you an email letting you know when to expect your item.
Your Privacy
At Country Village Shoppe, protecting your privacy is our top priority. When you provide us with your name, address, phone number, email address, or any other personal information, here's what you can expect from us in terms of privacy and security:
1. Collection of Personal Information: When you place an order with us we store your name, address, phone number, and email address to record and complete your order. We do not store or have access to your processed credit card information; this information is exclusively handled by our premier, secure credit card gateway service provider, Authorize.net.
In order to fine tune the internal functioning of our business, we may access your information to improve our website ease-of-use, give you a better customer service experience, or share your review responses with our product review partner, ShopperApproved.com. Rest assured that we never sell or trade any personal or financial information about you or your household for any reason, to anyone. Your privacy is of utmost importance to us!
2. Email and SMS Communication: Aside from emails you will receive when you place an order with us, we send you emails or SMS (text message) communication only if you opt in to receive them. These communications may include updates, promotions, and exclusive offers. If you wish to opt out of receiving these emails or text messages at any time, you can easily do so by using the link provided at the bottom of every email or text message we send. We respect your choices and want to ensure you have full control over the communication you receive from us.
3. About Our Third-Party Partners: We want to assure you that we never sell or trade your personal information to other companies, ever. However, as needed, we do allow our website hosting partners and other parties who help us operate our business to access stored customer information with the strict agreement of confidentiality. In the very unlikely event of needing to protect ours or others' rights, property, or safety, we reserve the right to release customer information if required by law.
4. Security Measures: We take the security of your information seriously. Our website is equipped with sophisticated encryption and authentication tools to protect the security of your credit card transaction. Additionally, our credit card gateway service provider ensures the highest level of security when you complete a transaction with us. We go the extra mile to ensure your data is safe and sound.
5. Changes to this Privacy Policy: Just like home decor trends change, our privacy policy may need an update from time to time. If we make any changes, we'll be sure to let you know. We encourage you to check back periodically to stay informed.
Your privacy matters to us, and we're here to make sure your personal information is handled with care. If you have any questions or concerns about our privacy policy or the way we handle your information, please don't hesitate to reach out to us. We're here to assist you!
Last updated: [10-12-2023]
Use of Cookies
Ultradurable Stainproof Rug Guarantee
We believe so wholeheartedly in the ability of our Ultradurable StainProof Rugs (also listed as Outdoor Rugs) to repel stains that we guaranteed them! Here's how it works: if you stain a StainProof or Outdoor Rug that you purchased from Country Village, and you can't remove the stain after power washing the rug through a soap and rinse cycle at a commercial car wash, we'll replace the rug! Call the Country Village at 888-380-1799 or email us at help@countryvillageshoppe.com and we'll walk you through the return process (which we've never actually had to do yet because these rugs are so awesome). We actually tested our rugs with dried on nail polish stains—you can see the video here:
PLEASE NOTE: Please take a photo of the stain before and after washing. This will help document the problem for our manufacturer. We will honor our guarantee only if the rug has been washed in a commercial car wash and the stain is still present.
